DELIVERY

International Shipping

Delivery Options and Details

All orders take 1-2 business days to process before shipping.

Orders placed over the weekend after 2:30 pm (UK) on Friday will be dispatched in 1-2 business days (please kindly note we do not deliver or dispatch on UK Bank Holidays).

Transit times and charges will depend on your destination. Please see the checkout for delivery times and shipping fees for your country. 

In some countries, there may be an additional customs tax that will need to be paid by the recipient when receiving an item from the UK. These charges will be displayed at checkout.

Delivery Information

Once your order has been dispatched, you will receive an email confirmation and tracking number. Whilst we endeavour to despatch your Needle & Thread purchase to you as soon as possible, we can only do this once our payment gateway, Shopify Payments, have approved the payment. If for any reason your payment is rejected or not authorised then we will contact you via email to process the payment. 

Please note we do not offer safe space delivery, orders do not require signature however it is important to be available at time of delivery. Alternatively, once tracking has been sent, you can select a more suitable delivery date by contacting the carrier directly.

For any issues regarding delivery, please contact: customercareme@needleandthread.com  

DPD PIN Delivery

For added security, DPD deliveries now require a unique 4-digit PIN at the time of delivery.

Your PIN will be sent by DPD on the morning of delivery via SMS, email or the DPD app. Please ensure the mobile number and email address on your order are correct so you can receive your PIN.

You or an authorised person must be present with the PIN to receive the parcel. Without the PIN, DPD will be unable to hand over the parcel.

If delivery is unsuccessful, you can reschedule directly with DPD.